APPOINTMENT POLICIES

New Client Policy

  • To reserve an appointment, we require a new client deposit at the time of booking or a credit card held on file.

  • Your deposit goes toward the scheduled service and is deducted on the day of your appointment. Deposits are determined by the type of service and can vary between $25-$100+

  • If you need to reschedule your or cancel your appointment, please refer to the cancellation policy listed below for further details. If you reschedule your appointment 48 hours before your appointment, your deposit will transfer to your new appointment date.

  • There are no REFUNDS on deposits once scheduled.

    Your appointment will be booked once the deposit is paid and a credit card is held on file. You will receive a receipt confirming payment of your deposit via email. Please note, the credit card will remain on file as it is required to hold future appointments.

    Deposits can be paid over the phone 626-389-1283 or Venmo @TENONESIX

Reschedule, Cancellation or Same Day Change of Service Policy

  • We realize that sometimes you may need to reschedule or cancel your appointment . We kindly ask that ALL appointments be rescheduled ASAP or cancelled at least 48 hours prior to the scheduled appointment time.

  • New Clients: Failure to reschedule, cancel, or change your appointment within the designated timeframe will result in the loss of your deposit AND your credit card being charged 50% for the scheduled services.

    NO CALL/NO SHOW appointments will result in the loss of your deposit AND your credit card being charged the remaining balance, resulting in 100% payment for the scheduled services.

  • Existing Clients: Failure to reschedule, cancel, or change your appointment within the designated timeframe will result in your credit card being charged 50% for the scheduled services or a $25 minimum, whichever is greater. In the event you arrive 15-30 minutes past your scheduled appointment and we need to reschedule due to the lack of time to complete the service, there will be a rescheduling fee of 50% for the scheduled services.

    NO CALL/NO SHOW appointments will result in your credit card being charged 100% for the scheduled services.

  • Pre-Book Rearranging Policy: We realize schedules change and life happens so you may need to reschedule a pre-booked appointment; therefore, we will work with you to rearrange your appointment time. We value our time with you; however, if you rearrange your pre-booked appointment three consecutive times, we will kindly ask you to schedule an appointment closer to your desired appointment date instead of pre-booking. A 50% deposit for the scheduled services will be required to set the appointment.

  • To assist you, our scheduling system will send you a reminder text and/or an email two days prior to your scheduled appointment.

  • You also have the ability to cancel your appointment on your end via the email/text reminder that is sent 2-3 days before your scheduled appointment.


We understand things come up and your pre-planned engagements may need to adjusted for unexpected events, emergencies, or illnesses, and in those situations, we are more than willing to work with you on a case by case basis.



Children Policy

We LOVE your little ones and want to make sure they are safe and sound. With tools and chemicals, the salon is not a safe environment for them to roam around and play. Because of these safety considerations, and limited space, we kindly ask no children accompany you during your visiting unless the child(ren) are receiving a service.

We thank you so much for your compliance and understanding. <3

Redo + Refund Policy

As Artists we work hard at doing our very best to satisfy your hair needs. We are committed to conducting thorough consultations to ensure your expectations are met.

We perform our work with high integrity, but we are aware we may not give you your ideal look every single time. If you feel we did not deliver what was discussed during the consultation, we are 100% willing to redo the service paid for in an effort to accomplish the desired look.

We ask you notify the salon/your stylist immediately if you are not pleased with the results, and we will offer a two week period to get the service redone. Unfortunately, if you do not notify your stylist within the two week period, we will not be able to perform the redo service unless you make arrangements with your personal stylist. Since we offer a 100% guarantee to redo hair services, we do NOT offer refunds for rendered services.


We THANK YOU for your complete understanding with our policies.

WE LOVE WORKING WITH YOU

WE ARE PASSIONATE ABOUT YOUR HAIR

& ARE ABSOLUTELY HONORED YOU ALLOW US

TO PAINT & DESIGN ON YOUR BEAUTIFUL CANVAS!

THANK YOU FOR YOUR SUPPORT & UNDERSTANDING

PEACE, LIGHT & LOVE

TEAM TEN ONE SIX